Privacy and Security
Our commitment to you is 100% - we aim to provide a service that delights you.
We have set out below what you can expect from us:
Security
We take your security very seriously and have gone to great lengths to ensure that your online experience with us is absolutely safe:
Your personal information can only be viewed on-line (or via our customer help line) if you successfully log-in to our systems. Our log-in procedure minimises the risk of someone doing this. Only three attempts at entering a valid password are allowed. Help us to keep things secure - remember to keep your login details safe.
Our internal systems and networks are among the best in the world - our investment in this infrastructure is to your benefit as it helps to prevent the risk of unauthorised people gaining access to our systems.
Privacy
Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it.
Our commitment to you on this goes beyond complying with the Data Protection Act legislation . We measure the success of everything we do against our privacy principles - that your information will always be:
Accessible
You can see your registration details easily after logging on to george.com
Controllable
You can amend your registration details or your saved card details easily through the My George facility on george.com. We can also change information for you if you call our customer help line.
Private
We won't use your details to contact you with special offers unless you want us to. Again, you can go online at any time to tell us whether or not you want to be contacted.
Secure
Information about you will be kept safe and secure. We pride ourselves on the extremely high security of our systems.
Necessary
We only collect information that we can use to improve the experience for you. You'll notice, for example, that to register with us is a very simple process and we ask for the minimum of information.
Do we use cookies?
It's really up to you. When you login to the site, you can tick a box that will allow your computer to remember your customer ID when you next return to the site. If you tick the box we'll send your computer a cookie - this is just a small piece of information containing your customer ID and name which is stored on your PC hard drive. Our cookies don't hold any personal or confidential information about you and they are not used outside of george.com.
When you come back to the site the cookie allows us to greet you personally and speed up your log-in. It also helps us monitor what parts of the site you visit so that we can keep improving it, making it quicker to get to the parts that our customers want to get to.
We also use a second cookie to help us keep a record of the order in which you visit our pages. We use this information to improve the site, so that you can get to the places you want to go in the fastest possible time.
You can refuse both cookies by turning cookies off on your browser. If you use Netscape Communicator: select 'Edit' from the main menu. Then choose 'Preferences' and 'Advanced' to see your options. If you use Microsoft Internet Explorer: select 'Tools' from the main menu. Then 'Internet Options', 'Security', 'Custom Level' and 'Cookies' to see your options. If you do refuse cookies, then you will not be able to register or login to the site, but you'll still have no problems using the site safely and privately.
Our last comment on privacy is to assure you that we continually review our practices to make sure we back up our principles above with real actions - not just words.
Pricing
All prices [in the catalogue] and on the website are a guide only and the price you find in store when you shop may differ slightly, for example, if there is a promotion on at that time.
What Information do we collect?
We keep to a minimum the number of questions we ask you:
- Name, address and postcode
- E-mail address
- Telephone numbers
- User name and password - this is to keep your information secure and so that we can recall your information each time you visit us.
- Where you heard about us
In addition we will ask you whether or not you'd like us to keep you updated with offers that we think may be of interest, either our own offers or offers from carefully selected third parties. You're completely free to choose at any time whether you do or don't receive such offers.
We will not sell your details to a third party to allow them to contact you, but we may carry out mailings on behalf of approved third parties whose products and services we believe you may be interested in, if you have requested that we do so.
We may also pass your details to third parties who may contact you for market research purposes, unless you have specifically asked not to be contacted.
We may provide information at an aggregated or statistical level to third parties, but this will not identify individuals.
In order to help us design our site and improve your experience we may collect information about the way you use and access our site, for example, what pages you visit and in what order you visit them. We may employ third party experts to help us look at this, but again, rest assured that anyone we employ will treat all information with the same sensitivity and security that we treat it.
We want to make sure we're giving you the information about privacy and security that you want - let us know what you think, or what you want to know - email info@george.com and we will, of course, be Happy to Help.